Question 1

Can I Cancel or Modify My Order?

Accepted Answer

Orders can be canceled or modified before shipping. Contact us (https://bigboystools.com/customer-support#customer-support-form)immediately for assistance.

Question 2

When Will My Order Ship?

Accepted Answer

Most items ship within 24-48 hours of purchase. Larger items may take longer.

Question 3

Do You Offer Free Shipping?

Accepted Answer

Yes, we offer fast, free shipping on ALL orders within the U.S. Mainland.

If you require shipment abroad or to outlying US territories please provide your address for an actual shipping quote.

Question 4

What Is Your Return Policy?

Accepted Answer

You can return unused, unsealed items within 30 days for a full refund. Used items may be subject to deductions.

Question 5

How Do I Initiate a Return?

Accepted Answer

Contact us (https://bigboystools.com/customer-support#customer-support-form)to initiate a return. For defective products, we’ll provide a prepaid return label.

Question 6

What Payment Methods Do You Accept?

Accepted Answer

We accept all major credit cards, PayPal, and other popular payment options.

Question 7

Can’t Find Your Answer?

Accepted Answer

If you have additional questions, feel free to contact us.(https://bigboystools.com/customer-support#customer-support-form) We're here to help!

Question 8

Can I Sell My Tools or Equipment to Big Boys Tools?

Accepted Answer

Yes! We are always looking to purchase quality tools and equipment. To learn more, visit our Sell to Us page for details on how to submit your products for consideration.

Question 9

Can I Make an Offer on a Product?

Accepted Answer

We do accept offers on certain products! Visit our Make an Offer (https://www.bigboystools.com/make-an-offer)page to learn more about how you can submit an offer and negotiate pricing on select items.

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